It happens to almost every seller running a page in Pakistan. A customer messages, asks the price, gets an answer, and then nothing. No ‘too expensive’, no ‘let me think’, just silence. It can feel personal, like the price itself was the problem, but talk to enough sellers and a different pattern shows up.
A lot of Pakistani shoppers message five or six pages selling something similar before deciding anything, sometimes within the same ten minutes. They’re not rejecting your price specifically, they’re comparing it against four other DMs sitting in their inbox at the same time. Whoever replies fastest with a clear price, size availability, and delivery timeline, often wins the sale regardless of who was cheapest, because speed reads as reliability in a market full of slow or vanished pages.
There’s also a trust gap hiding inside that silence. A price with no product details, no mention of delivery time, no confirmation that cash on delivery is available, leaves the customer with more questions than the price alone answers. Rather than ask follow up questions to a stranger’s page, most people just move to the next one in their message list.
What actually gets a reply back
- Answer with price, size or stock status, and delivery time together, not price alone
- Reply within minutes where possible, response speed is doing more work than people assume
- Confirm cash on delivery availability upfront if you offer it, it removes a common hesitation
Sellers who set up a proper WhatsApp Business catalog, with prices and photos attached to each product, tend to lose fewer of these conversations than ones relying entirely on typed replies. It removes a step, the customer sees size, price, and stock together instead of waiting on a reply, which matters most in exactly the rushed, comparison shopping moments where most ghosting happens.
Ikonix Marketing Agency sets up quick reply templates and Meta Business Suite automation for a few clients so the first response lands within a minute or two even outside working hours, covering the basics that stop a customer from wandering off to check five other pages. It’s a small operational change but it consistently moves more conversations into actual orders.
Losing a customer right after the price question isn’t usually about the number being too high. It’s about everything the number didn’t answer, and in a market where buyers are messaging multiple sellers at once, whoever closes that gap first is usually who gets the sale.